Return and Shipping Policy
All Linen Products must be returned unopened & unused within 21 days of purchasing.
3 Reasons for Linen Returns:
- Wrong Size
- Wrong Item Shipped
- Defective Item
Pillows can not be returned.
All returns must be authorized
To receive authorization for a return, you must contact customer service at firstname.lastname@example.org to obtain a Return Authorization number known as RA number. All returns that are not exchanged for another item and are refunded are subject to a 15% restocking fee (excluding mattresses and mattress sets as described below:).
Mattresses and Mattress sets
Mattresses and Mattress sets carry a 20% restocking fee. Do not discard packaging for mattresses and box spring, including corrugated boxes and plastic covers as pick up at your location CANNOT AND WILL NOT take place unless mattresses and mattress sets are packed with original packaging items. No Exceptions.
Please note, we do not back order. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request. In this case the 15% restocking fee will be waived.
All items must be returned in a new, unused and un-washed condition. All original tags must still be attached. We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund shipping costs.
Send your return with insured registered mail provided by the United Postal Service, UPS or Fed-Ex. Please include return with addresses, day time phone number & cellular phone number (if applicable). Please include photocopy of your order confirmation and RA number along purchase order number on the top right corner of your original purchase Invoice. (P.O Number)
Pack your items in the original shipping box if possible and insure your package for the full value of merchandise and return it using the delivery service of your choice. We will not be responsible for lost or stolen return. You must include the RA number given to you with your return. We will notify you once your return has been processed.
After completing the return instructions please send your package to the following address:
840 North West 71st Street
Miami, FL, 33150